Hi Phill / Pete,
I got in this morning to hear about the fiasco (from our end) last night, it sounds like it was a complete nightmare for your guys and I am so sorry we have messed you about so much. I thought they were being a bit optimistic when booking the car but didn’t realise quite how much!
I’m afraid that your driver’s friendly and helpful professionalism (both of them) has endeared you to us even more! The feedback I got from Christabel and Andrew Blanch this morning was: “That company is incredible, really professional and friendly with no complaints. They even took photos! We can’t ever use anyone else ever again!”. (And just so that you know, I don’t use anyone else anyway!)
Just wanted to let you know that it was noted and very much appreciated – please pass this on to the drivers, with our apologies.
Alvan Blanch (Maggie Barker)